Privacy policy

HÉLÈNE – The Italian Charm operates this online store and website, including all information, content, features, tools, products and services, to provide you with an exceptional shopping experience (the “Services”).
HÉLÈNE – The Italian Charm is supported by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and share your personal data when you visit our website, make a purchase, interact with us, or use our Services.
By using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Data We Collect

We may collect the following categories of personal data:

  • Contact information (name, address, phone number, email, billing and shipping address)

  • Financial data (credit/debit card, account, payment details)

  • Account data (username, password, preferences)

  • Transaction data (items viewed, added to cart, purchased, returned)

  • Communications with us (messages, customer support)

  • Device information (browser, network, IP address)

  • Usage data (interactions, browsing, preferences).

Sources of Personal Data

We collect data:

  • directly from you,

  • automatically through cookies or similar technologies,

  • from our service providers (payments, shipping, analytics),

  • from partners or third parties.

How We Use Your Data

  • To provide and improve our Services.

  • To process orders, payments and shipments.

  • To send marketing communications (with your consent).

  • To ensure security and prevent fraud.

  • To offer customer support.

  • To comply with legal obligations.

Sharing Personal Data

We may share your data with:

  • Shopify (our platform provider),

  • service providers (payments, shipping, IT),

  • marketing partners (with your consent),

  • legal authorities when required by law.

Relationship with Shopify

HÉLÈNE – The Italian Charm uses Shopify to host the website and process payments.
Shopify may process certain data as an independent data controller.
For more information, please refer to Shopify’s Privacy Policy.

Data Security and Retention

We use appropriate measures to protect your data.
Data is retained only as long as necessary to provide our Services or meet legal obligations.

Your Rights

You may:

  • access, correct, or delete your data,

  • withdraw your consent,

  • manage your communication preferences.
    Contact us at any time to exercise your rights.

Minors

Our Services are not intended for minors, and we do not knowingly collect their data.

International Transfers

Your data may be transferred outside the EU (e.g. through Shopify).
We ensure adequate protection standards are in place.

Changes

We will update this policy when legal or operational changes occur.

Contact

📍 HÉLÈNE – The Italian Charm
📞 +33 07 49 87 95 99
📧 heleneilfascinoitaliano@gmail.com
🏠 62 Avenue du Maréchal de Lattre de Tassigny, Saint-Maurice 94410, France